Eileen Jenkins

Review of Dogtown Cincinnati, LLC

Updated Review. This business has changed.

Updated Review. This business has changed.
Formerly over the moon for this place. My two dogs and I moved to PA six months ago. When I said goodbye, they told me they would send me a check for my unused prepaid boarding and daycare packages. A few months later, I called and spoke with one of my favorite employees who was so sorry, and promised that the check would go out within a couple of days. Fast forward another few months and I am told: 1. That employee is gone, 2. Prepaid fees are not reimbursable (which is directly contrary to what I was told when I purchased the last package, knowing I was interviewing out of state) and 3. Someone would call me back. No one did. Disappointed. Beware of a financial commitment to this company.

Former Review:
Sam and Bella have been going for about three months now. In the morning I say who wants to go to camp? and they do a happy dance. They love it. I love that the staff knows me and them, the video lets me see them when I am out of town, and I see staff cleaning up after all the friends immediately after you know what. I d like to see more of the staff on video interact with the dogs rather than with their cell phones, but that said, after boarding one time, a staff member showed me a ton of pictures of her sleeping in a dog pile, with my little ones cuddled up against her, fast asleep. What s that worth? Lots.