K Young

Review of Fury Motors

This rating is only based on my most recent experi...

This rating is only based on my most recent experience getting my Jeep serviced. My husband and I bought two Jeeps in one day with the extended warranties. The sales representative, Greg, and financing manager, Paul were FANTASTIC when we purchased the vehicles.
We've brought our Jeeps in for basic maintenance with no issues.
On this visit, my visor on the drivers' side wouldn't stay up so along with the oil change, I asked them to look at it as well. This happened after standing by my Jeep in the middle of the service area waiting for someone to notice I pulled in. 3 out of 4 associates were on the phone so that's understandable, but the one that ended up helping me wasn't and was very reluctant to offer assistance. He wouldn't look at the visor but just sat at his desk while I tried to explain what was wrong. He finally got up and said that it wasn't working properly. Really? I just told you that. OH! Also my tail light was out but I couldn't remember which one. He didn't even get up to check that either.
Later that day he called to tell me it would be $500 to replace the visor (garage door opener is inside). I asked him if it was covered under the $3000 warranty we purchased a year ago which he said it wasn't.
My husband called Paul who sold us the warranty. Paul was AWSOME. He called us back after looking at the visor and said it was covered and that the two technicians and the service associate assumed it wasn't and didn't even submit the claim to the warranty folks.
How LAZY is that?? You were going to charge me $500 on an assumption???
I'm not stupid, I value my money, and I don't appreciate people who don't do their job the way they are supposed to.
We shouldn't have to bother Paul or Greg in sales to fix issues we have in the service department.
VERY disappointed!!!

In the past, I've dealt with a gal in service with long curly blonde hair. She's been GREAT.
Management needs to have a conversation with Eric and the technicians regarding what the customers need.
If it wasn't for a pre-purchased warranty, I don't know if I'd go back to Fury for service (unless the blonde gal was working). I'd definitely purchase a vehicle from them again.