My mother rented a property from this company and ...

My mother rented a property from this company and had more than a few bad run in's with the staff members. I understand that my mom was not very easy to deal with at times but when I tried to step in and speak on her behalf, I could see why she did not like them very much.

The staff is rude, has no sympathy for anyone and seems to have better things to do than to assist their clients. I called recently and spoke to someone to let them know that my mother, who was a tenant of their property, just passed away on Friday. The woman on the line was very cold and did not say anything other than, "Um...ok. You are going to have to call back in an hour and speak to another person."

I have no idea who this other person is. She did not provide a name or any helpful information. I'm already dealing with a bad situation and I just needed to settle my mom's account with them and to let them know that she has passed away and will no longer be residing at the residence.