My wife and I purchased a 2014 Ford Escape from Co...

My wife and I purchased a 2014 Ford Escape from Courtesy about a month ago. They had a great price listed for it so we went to check it out. Our sales person was polite and helpful. The Escape has some minor cosmetic issues and a slight smell (previous owner must have had a dog) in the interior, but for the price we were able to look past it at the time. I barely noticed the smell to be honest, but we did have the windows open. We came to an agreement on price and they did a good basic cleaning of the interior for us before we took it home.

After having it in the garage for 1 night with the windows closed I noticed that the "pet" smell was really bad. It is a urine and dander odor, which drive my allergies nuts. I took it to my local car detailer and had them shampoo the carpets and upholstery. It got better but the vents still needed cleaning. I checked the cabin air filter and it looked new. So I got some Ozone spray and used that to try to clean out the vents. Still unable to drive with the windows up after all of this. So I have had the car for a week at this point and had spent $150 on cleaning.

I contacted Courtesy and advised them of the smell problem, as well as the USB ports in the center console were not working. The CSI Manager Debbie contacted me promptly and scheduled a loaner car so I could get to work and said they would fog the interior and look into the usb ports. When I went to pick up my Escape the next day at 7am they could not find my vehicle or the paperwork for it. They had to contact Debbie and she had my keys in her desk. Nobody there was able to tell me what was done, if anything. Before leaving I tested the USB ports, which were still not working. I asked the nice lady that was assisting me to tell Debbie to call me when she got in that morning. I never received a call. And the smell was again better but after using the heater for a few minutes it still smelled. Needless to say I was not happy. This was the Tuesday before Christmas so I didn't have the time to get it back to them that week.

Usually getting a new vehicle is something to be proud of, to show off to friends and family. But the smell made me reluctant to do so. After Christmas and New Years I contacted Debbie again via email explaining that there was still a bad odor and the usb ports still were not working. I asked her what was done during the day I left my Escape with them. She replied saying they did a "bio-sweep" for 8hrs.... she said nothing about them looking into the USB ports. She said "As far as the USB ports he will be glad to take a look at those if you want to bring it in Monday Thursday" Which led me to believe that they didn't even look into the USB before. I again emailed her back explaining that the "bio-sweep" didn't do anything from what I could tell and asked why the USB ports were not looked into the last time. I never received a call or email back from her..... that was a week ago!

I like the vehicle and I will have to get a detailer to try to get rid of the pet odor on my own. That being said the customer service at Courtesy Chevrolet is sub-par and if they are going to sell used vehicles they should make sure that they meet some basic standards that any self respecting individual would ask for in a vehicle before selling it. Nobody should have to go through this much hassle, especially during the holidays.

Buyers beware when purchasing a used vehicle from Courtesy. Get out your proverbial fine tooth combs!