this is not a family store - it is an on line orde...

this is not a family store - it is an on line order service - be careful

I tested rock auto as Ive read various opinions about them.
and in this first order - they sent me ac iridium spark plugs in the box that was damaged a bit before it was shipped to me [i paid shipping]
the gap was off in 2 of the plugs.
the box instructed to gap them properly for the vehicle.
as these arrived not all correct - I tried calling and was told it is an on line order site and I needed to use the link on the site to address the problem and there would be answers there.
I used the recommended link, but it only offered 2 options of return for exchange or refund. and i completed that.
the next day customer service contacted me :)
and I asked them if I could just adjust the gap and use the plugs? they replied it would shorten the plug life and was not recommended. please return for a refund. [im out $5.99 on shipping] shucks
they sent a return label for fedex.
there are only express trucks in our area and the nearest fedex ground depot is about 65 mile from here.
so they sent me a USPS label and will charge me $1.78 to return these plugs.
I wrote explaining that I paid to have them ship these plugs to me and now through no fault of my own they want me to pay more to return these?

this is not a fair business practice.
ship bad product - no support and then to charge more to return parts that were damaged there before it was shipped.

it seems rock auto failed this test on the first order.
shucks - what a dissapointment