Renee Stidham

Review of Mosaic Residential

2 stars for customer service the extra star is fo...

2 stars for customer service the extra star is for the work being done to our complex
I can t get a hold of ANYONE. If you try to call the number listed for mosaic you will get sent to a messaging service. And NO ONE returns your call. (Shrug emoticon) I guess they want to rely on social media to get any input from their communities they recently took on to manage. Not thrilled with the office staff in our community (Seville). The first week I met them I was TOTALLY SHOCKED. Because I had no idea our old management company was no longer going to be there. The answer I received regarding my shock (because NO one alerted me....) was we put out fliers but it was windy that day (Facepalm emoticon) on more then 1 occasion I came in with questions and the new gentleman doesn t really have the info I ever need. And doesn t really want to help me with it. Today was my last straw because the dang soda machine ate my money so I thought hey maybe they can help me figure this out. Nope. I don t have the number. I just needed a hey perhaps calling the number on the machine might work (which I finally thought of on my way back to my apartment $1 shorted) yes I know their names but perhaps management could help with 1)better training on new hires 2)making sure residents get the notices ESPECIALLY the important ones