So far I'm not impressed. On 3/29 I reached out in...

So far I'm not impressed. On 3/29 I reached out inquiring about services. When explaining why I wanted services the "scheduler?" made the comment " I sounded happy" (red flag 1). She stated someone would be contacting me to schedule an intake, in a few days, which never happened. I called again and was able to schedule an intake for 04/13, two weeks after the original call for services. I assumed the intake would go over all of my concerns and symptoms but it was basically an immediate crisis intake and paperwork. I need to mention when I told the worker I did not have any goals, that statement was questioned (red flag 2). During the intake I was told a "screener" would be calling me, again in a few days, to discuss my concerns, symptoms etc and to assign me an actual therapist. It has now been 6 days and I have not heard from anyone nor have I have been assigned a therapist. So 22 days have gone by without any help. This agency says they are trauma and EMDR trained which I why I chose them. I am currently in crisis and a highly stressful situation. I'm not sure if they are understaffed, overwhelmed or other but they have HORRIBLE communication skills and for a counseling and trauma center they should know how these situations affect those in crisis..