I purchased the self install option thinking it wo...

I purchased the self install option thinking it would be really simple according to the sales person that came to my house. It was not. Just be aware of how your door jams are built before you purchase, unless you want to pay the ridiculous amount of $295 for a tech to come to your house and install 3 door sensors. Also, I called technical support several times and while they were not rude, they were not overly friendly and was almost like it was a bother to them that you didn't know exactly how everything works. They did mail me some additional "spacers" to use with no directions included so that was not helpful. Also, feel as if there is a lot of up sell that goes on. Just to get an app (that comes free with competitors) is a $5 additional charge per month. It is also my opinion that the website that is used to control the system is outdated and not completely user friendly. I did have a great sales person, Pete, that did everything he could to make it right and I am appreciative of that. I just feel that the sales team is somewhat not completely educated on the products they are selling. Very rarely do I do a review, I just would like for people to be aware that with the self install option, your door jams have to be built a certain way or it will cause issues.