ONE OF THE WORST STAYS PERIOD

ONE OF THE WORST STAYS PERIOD
I wonder if the CEO knows what's going on at this place . I wish I had great things to say . The worst offense besides the bed sheets that smelled like BO was the fact that a Birthday request was made and no follow through. This place is lacking in leadership and I am curious how they received a 4 1/2 diamond grade. Funny thing ...I spoke with another couple and they had the same feeling . Confusion and 2 stories told at the front desk . They should take some luxury service lessons from "The Mark Hotel" (*across the street ) . This place is definitely not worth the money . Hopefully corporate will read this and make some corrections . Definitely not the "San Francisco treat ".