Sandy Jones

Review of Consulate General of Italy - N...

This was the worst experience I've ever had. I got...

This was the worst experience I've ever had. I got a bad vibe right from the beginning. I went online and read the reviews and decided to hold off on my judgement. The female security guard wasn't very warm and fuzzy, but that wasn't the issue. She told us to read the instructions on the door and to make sure we had copies of EVERYTHING because they wouldn't be making copies. When I realized that my son needed to make a copy of his drivers license, she told us we had to find a copy place before the start of his appointment, which was in 20 minutes. We are not from the city and had to google a FEDEX copy store. When I asked if there was a copy machine on premises, she said that it was only for employees. So after a stressful 20 minutes, we were copied and ready. He was called in and I had to wait outside. He came out an hour later completely distraught. After waking up at 4;30 am and driving for 5 hours, missing a day from work and school, booking a hotel room, etc...they told him he was too early and that had to come back. Never once were we told that. In fact, it says to go at LEAST three months in advance (we were 4) When he explained all this, the woman basically said "Too Bad". The entire process was completely chaotic. Every person out there waiting had an issue of some sort. We were all shaking our heads in disbelief at how poorly it was organized and run. The people are RUDE and unprofessional. I've never seen anything like it in my life! What a shame that such a beautiful country like Italy is represented so poorly.