We wanted to visit the gardens but like a few othe...

We wanted to visit the gardens but like a few others we noticed we must have had trouble understanding the booking system on Alnwicks website and we ended up booking the castle grounds by mistake after queuing in a somewhat awkwardly socially distanced queue we got informed that we had the wrong tickets and would have to go back to a different entrance. However after standing in the wrong queue for 20 minutes we were then nearly 30 minutes past our allocated time slot and as I have a disability that prevents me from standing for long periods we felt it wasn't worth going and trying to sort it out.
Social distancing and Covid measures are fairly good but the Gents toilets were a joke, one was out of action, and the person at the front of the queue didn't understand the rules they had set out, hence the hold up. I think a member of staff at the entrance of each set of toilets policing and guiding people would be a better system.
Also a fast track entrance to all sections of the estate for Disabled people and a clearer booking system on the website that explains that a castle and grounds ticket is not the gardens as we heard of a few that had made the same error so it wasn't just us.