This is a PSA: I had a customer that sent a flower...

This is a PSA: I had a customer that sent a flower arrangement to her friend that was on the 9th floor. The flowers were delivered to the nurses station , however The flowers never made it to the recipient , apparently she was discharged to a rehabilitation facility before the volunteer was able to get it to her. She was still in her room when the flowers arrived. Instead of the nurses notifying me (the florist) of the mishap (so that I could send my delivery driver back to pick up and YES my contact info is readily available,),they decided to keep the flowers for themselves at their station. I found out about this situation when my customer called me 6 days later when she found out what happened. My customer was IN tears that her gift was stolen by nursing staff. I went ahead and sent another arrangement (free of charge) to her friend now in rehabilitation . Beware when sending flowers to the hospital! It is up to volunteers and nurses to see that your gifts are properly delivered. 90% of the time strangers are not allowed in patient rooms. I think it s shameful of the nurses to keep the arrangement for themselves and then tell the sender that it s just too bad and there s nothing they can do about it.