My cousin got a room for my family for three night...

My cousin got a room for my family for three night as a graduation gift to my daughter. We drove two hours down and stopped several times to play and hike on the trails before arriving to check in. Driving up the gentleman at the gate was kind and friendly. Pulling up the young men were great and the older gentleman helping to bring in our bags was amazing. He asked about us staying here before and we let him know it was our first time. He guided us over to the check in area. It looked like a line was leading out to the doors and so I stood there. The bellman noticed and help me see where to stand and get immediate help. He was amazing. The lady who check me in was not. She tried charging me 2900. Dollars, the full cost of the stay. I explained it was a gift from my cousin and then she said she had their card on file and will try charging them. She then says it was declined. I was taken back because I couldn t imagine someone giving you a gift like this and it not actually being paid for. So I tell her give me a minute and I ll get the funds to pay for the stay. I had to unlock my card as I don t normally spend that kind of money. So I start texting my Bank and she starts to back track and say oh it has been paid in full. Just a mistake and then tries to make up for the most embarrassing check I ve ever experienced in my life. Without saying sorry, she states oh we have a lot of those. She gives me two extra face masks. And the bellman, who I can t say enough positive things about, takes us to our room after showing us the basic layout of the hotel and tells us all the wonderful things we can do. We are still staying here as I type this. That check in process really kill the mood for our first stay and day here. It s a beautiful hotel and the views and private beach is amazing. Room is beautiful. What comes with a stay that is this expensive, breakfasts for two, even if you are a group of four, free yoga class in the morning, s mores at 4:30pm (before dinner but they are wrapped and you can save them for after) and bottled water. The food is great but double the price. The room has a mini fridge that does not stay cold and fireplace is hard to work. The trash cans in the rooms are tiny. All the activities but for yoga is double the price and confusing as to who to talk to to do it. Over all the quality and service you get just doesn t add up to what you will pay to stay. It s a surface level of service and the hotel banks on its appearance to sell the lack of customer experience. Things I would change if this were my hotel:
All inclusive packages for activities, better check in staff and breakfast for all guests not just two. Price while high could stay the same but with those few changes would provide a better customer experience.