Karolina Gokinayeva

Review of Bay Ridge Honda

Horrible! Lost precious 3.5 hours of my rare day o...

Horrible! Lost precious 3.5 hours of my rare day off awaiting for a lease buyout quote! Left the dealership without getting the quote due to exhaustion. I was promised to get best options over the phone from their sales representatives! The car inspection took 5 minutes and application 10. The rest of 3 hours and 15 minutes was awaiting for quotes. I asked if I can get quotes over the phone, and was told that it s not allowed! I refinanced mortgage over the phone and online during pandemic, but getting a lease buyout quote over the phone is not allowed??? It feels like exhausting a customer is a sales tactic, when you wait for 4 hours, you would probably agree with any offer, just to get this ordeal over with. If you have a chance to avoid this dealership, please do.
P.S. I m a positive person and 99% of my reviews are 5 stars, I love to share my experience about great services, and hope my reviews help businesses and customers.