How can it be that you specify that you should han...

How can it be that you specify that you should hand in the parcel on the 3rd floor on the left, the DPD supplier always leaves the parcels on the ground floor in front of the elevator ??? Now I have lost my two HelloFresh boxes! Why are the DPD employees so incompetent ??? Can't you even ring the doorbell at the entrance at the last name ??? Outrageous something! Who will pay for my damage now ???