Jiantao Liu

Review of Eulen America

I was badly treated by Ariel Medina Torres on Chri...

I was badly treated by Ariel Medina Torres on Christmas Day (12/25/2019) at Miami International Airport. I was the last person in the group of five people and was carrying three bags so that my wife and daughter does need to carry luggage. Mr. Torres stopped me asked me to check out the bag. I explained that I am carrying more bags for others and they all went through the security checks and cannot come back. He demanded all five people, my wife and daughter and parents, come back out to sort through bags, or to check one bag in. We had no choice but to check this one bag in. I asked him the contact number of his supervisor and company name. He claimed he is the boss and no one above him. He said he works for EULEN. Mr. Torres is not professional and has very bad temper. I don't know if this behavior can be tolerated by EULEN. I will try to reach out to the company to report it.