The good: It's a very beautiful property and hotel...

The good: It's a very beautiful property and hotel, in one of the most scenic areas of Michigan!

The bad: Unfortunately, I had a less than desirable experience with the check-in clerk that I encountered, who visibly and seemingly was the only staff on site at my evening arrival. I was very polite with her, yet she seemed short with me, and completely ignored the Titanium Elite status that I've built with the Marriott Bonvoy hotel portfolio through many years of loyalty. At one point, the clerk even stated that she was not aware of Marriott Bonvoy, or it tiers of benefits. Instead of receiving the resort style greeting we were looking for, after a long day of travel, the clerk treated my guest and I like we were pariahs to the establishment.

In addition to the distasteful check-in experience, we also found that the hotel was under renovation during our stay, which was heavily apparent when I was awoken at the crack of dawn to the noise of hammers and electric saws in the adjacent hallway. In the hotels defence, there were signs in the hallway that stated that renovations were currently in progress. However, I was completely dismayed by the fact that we had been placed in a room so near obnoxiously loud renovations, especially when it seemed apparent (by a mostly vacant hotel and parking lot) that the check-in desk could have simply upgraded my room or moved my room assignment to a different section of the very large hotel.

Fortunately, a very polite and helpful manager contacted me early the next morning, and did attempt to make-up for the misteps that I had encountered with the front desk. While I felt relieved to see that the resort management did care enough to correct the blemish witnessed by an Elite customer; inevitably it would be hard for me to recommend staying here. Hopefully management has indeed rectified the customer service issues that I encountered, and prospective customers will be treated to a classy resort experience that a establishment like this should exude.