We just tried booking at your hotel again for a ba...

We just tried booking at your hotel again for a basketball tournament and so far this has been the WORST experience I have ever had trying to book a room. Your website booking system does not work ... I had to called in and talked to a lady tonight that told me I could not bring any other children than my OWN because they are not 18 ... SAY WHAT? This does not even make sense ... so EVERYONE that you bring to your resort needs to be your own child? OK ... how do you police this? She would not book my room for me ... SO I asked to speak with her supervisor ... then SUDDENLY it was ok. The lady was going on and on and I said After 40 minutes of my night wasted trying to book this room ... CAN WE PLEASE just do the reservation because its almost 10pm and I want to get to bed ... THEN SHE HUNG UP ON ME. The only reason we are going here is because our boys are in a basketball tournament. The rooms suck and I always have had sub par service ... time to get your act together. There are plenty of other places in the Dells and I would never go back here again if I did not have to