Rick Moekle

Review of Al Spitzer Ford

I got my new truck may 1st. When I got home I foun...

I got my new truck may 1st. When I got home I found out the mounting hardware was not with the rest of my tonneau cover that they took off my truck I traded in. I called sales person and he said yes the bag of hardware is on the bench. I went back and got the hardware and showed him some spots on the paint that needed repaired and he said bring back Monday and it will be taken care of. I let him know I would need a loaner while they have it to repaint the damaged area. I show up Monday and i am told i have to wait for paint shop to schedule it in (he hadn't called paint shop yet). Now mind you a phone call would have been nice so I didn't make trip to the dealership. Later in the week I got a recall notice and an email from service department wanting me to call them ASAP over the recall. I did and was to bring the truck in today Monday May10th. I get there and found my sales person to let him i know i was there. He said didn"t you get my call and of course no call was made to my phone we don"t have a loaner that last one went out last Friday. Again a phone call would have been nice to say we have to reschedule but none made on Friday when last car went out nor today. So now i am on hold to find out when the next strike-out on service getting done on my truck. Not a happy camper over these series of screw ups. The contact person for service department was really in a hurry to get truck in for this recall. I will update when the next mess hits fan. Not a happy camper or satisfied customer at the moment.