Terry E

Review of Audi Plano

Very first service on my vehicle they had no recor...

Very first service on my vehicle they had no record of me in their system. After confirming it with Finance they found I had purchased the extra warranty. Four years later and my last service they said I needed a motor mount and asked if I had bought the extended warranty. I told them when I bought the extra warranty in the beginning I was told there was nothing else I could get and that I was covered bumper to bumper for everything except tires, brakes, etc. They have no record of my purchase they say. While in for service they damaged a control knob on my console but want me to pay $134 for a new knob even though THEY were the ones who damaged it. That will be my last time I visit Audi Plano for anything. I will continue to buy more Audi's in the future and continue to upgrade but not with them.