Early

Review of Jim Norton Toyota

Super disappointed with this dealership as far as ...

Super disappointed with this dealership as far as getting a truck ordered, but their service dept is pretty good. I went in at the beginning of March because I was interested in the 2017 TRD Pro. I got my truck evaluated for a trade in and told them I was just looking at pricing between them and one other dealership. They were pretty friendly and I ended up giving them a down payment to order what I wanted. They told me that it would take a couple months and they would be in touch. It's been 3 months and I never heard back from them. Not even a courtesy call to check up and say hey we haven't forgotten about you. A couple weeks ago I saw they had the truck I ordered in stock. I thought that maybe they just got it and would give me a call. I finally got time to go in there and ask about it, but they told he they "think" they just sold the truck the day before. Their system was apparently down and couldn't find out for me. This time I talked to two different guys and again - they were friendly and said they would take care of me. It's now been another couple weeks and I still haven't even received a peep. Great customer service includes follow ups! I'll be shopping some where else.