Terri Guillott-Botts

Review of PHH

Horrible service!!! We've been trying to get a loa...

Horrible service!!! We've been trying to get a loan modification for almost 8 years. They have tried to foreclose twice with NO notice to us. We found ourselves listed in our local paper. We have had 3 different attorneys and are still fighting the company. This company tells you one story on the phone and tells another by paper. They request paperwork then immediately foreclose without processing any paperwork. We have multiple hardships but it is of no use to fill out papers since they don't use them anyway. They have wrecked our credit by telling us to miss payments to qualify for certain programs then turn around and foreclose because it's behind. We make payments then they don't post them to our account or send payments back to us.I could go on and on and on. We get multiple calls offering programs and reduced payments then paperwork stating our payment is going up and our rate is changing. We have both had major health issues as a result of the stress of this situation.