Laura Muller

Review of Parkside Lodge of Mundelein-Lu...

Negligent, horrific care, get transferred out ASAP...

Negligent, horrific care, get transferred out ASAP if an ambulance brings you there. I am an intensive care trained health professional and my mother was brought there by ambulance. The care of her arrhythmia (atrial fibrillation) was negligent. The cardiologist wrote an order to start an intravenous drip with no titration or monitoring parameters (I don't know how the hospital can remain accredited by JCAHO with this fact alone). The nurse administering the drip had no idea what her goal of treatment was or when she should page the doctor again (MD had said "I'll check on her later"-for hours he never came back!!). This was after the crash cart was emergently pulled into my mother's room due to chest pain with atrial fibrillation. Family members were all out of town asking the nurse questions on the the telephone and she would just tell us mom's heart rate was 130s-150s. It took an HOUR between when the order was written and the drip was hung on my mother. Then they allowed my 88yr old mom with heart disease to continue to "run her marathon" with a heart rate of 130-150s (your goal is to decrease it to 80-100 ASAP by titrating the drip) for HOURS. We are blessed that she did not have a heart attack. We were asking via telephone to please page the doctor , the nurse refused. We asked "are you titrating it?" "what is your goal heart rate?". She didn't even know. She said "the doctor said he would check on her later". She would give us no information except to say "we're monitoring it". We asked "so how long are you going to let her have a heart rate of 130s-150s before you page the doctor?" and she answered "we're monitoring it". It was an awful feeling all being out of town and feeling so helpless. I am the medical power of attorney for my mom, I had a right to information and be involved and the communication and care was despicable. Thank God she made it out alive and will NEVER be transported to LGH again.