Matt Corey

Review of Atlantic Broadband

Ever since I was ambushed with the surprising news...

Ever since I was ambushed with the surprising news of Atlantic Brokeband taking over Metrocast, I mysteriously started to experience internet issues. I was without internet for almost 3 weeks because I refused to wait on the phone for 3 hours to speak with a representative to address THEIR, not mine, problem. I tried using their callback feature but surprise, what do you know, they never called back. After finally getting through, I set up an appointment for them to come to my house two days later. After telling them to call my wifes phone later that day to set up a time and specifically telling them not to call my phone because I sleep during day for night work, they blew my phone up and finally called my wife to tell them they couldn't locate my house. While I applaud their quick response that day, the wrong day, I was sleeping and no one else was home and it was the complete opposite of what I told them. 4 days later they came out and said I had a bad cable going to my modem. Weird. 4 weeks, 3 modems, 2 cables, and countless phone calls later I was back online.

Now tonight my internet stops working so when I attempt to call two numbers of theirs listed online, I get silence for about 10 seconds then a tone followed by a disconnected line. I try logging into my account online using my phone's data and it says my account is suspended and for me to call. Okay, 3 attempts later and I finally get connected to their automated system alerting me that ALL of Connecticut and elsewhere's internet will be down for 5 hours for maintenance. Outrageous. This should be criminal. I will be spending my free time tomorrow exploring elsewhere for internet service providers. Talk about wanting to make a good first impression with it's newly acquired customer base. Wow. The worst part of all of this is that I have to pay them. They should be paying me. If I wanted to get screwed I would hit up Craigslist or go to my local massage parlor. Oh wait, can't go on Craigslist. ........NO INTERNET!!!!!!!