I really need the option of negative stars here. ...

I really need the option of negative stars here. Took car in before long road trip, asked for compete inspection, flush radiator, new fluids, and change a belt that squealed. Store failed to do their "27 pt inspection" or make recommendations that would have caught a leak before it became a $3,000 repair, lied about the location of another leak that didn't exist, charged for services (radiator flush) not rendered, and I had to go back because they never bothered to touch the belt. The area director tired to snow me on "acceptable issues given age" then just closed my case. Um, I know it's old, that's why I asked you to look at it and tell me what needed to be fixed. Had to call and have them reopen case. Some VP named Earl was supposed to contact me the week and a half before end of March...it's a week into May. They were also supposed to send instance adjusters to me "as soon as possible" at the and time (no, they never even contacted me). By "We don't quit til it's fixed" I'm guessing they really mean to add is "or until we feel like it and will then avoid you in hopes you just go away". Used PepBoys for over a decade and this is their approach?