The Belhurst Castle is a beautiful sight, sprawled...

The Belhurst Castle is a beautiful sight, sprawled across lush green lawns and over-looking the clear, blue waters of Seneca Lake. With room rates in the $300 to $400 per night range, you would expect a stay at the Belhurst Castle to be as glorious as your surroundings. Unfortunately, you would be wrong.

We booked the Clay Room for an overnight stay after a wedding reception. The room was in SERIOUS need of repairs and improvements. Our key would not work in the door. It took a castle employee fiddling with it for about 10 minutes to finally loosen up the mechanism and get it to work. A section of molding in the doorframe by the doorknob was missing with an exposed nail jutting out. The fan in the bathroom was so clogged with dust it barely worked. The drain in the bathroom sink was also clogged. By the time you got done washing your hands, the sink was half filled with water.

We were not alone in our dissatisfaction. At the following morning s wedding brunch, others expressed similar complaints. The worst experience of all was this upon returning to their room after the reception, one couple could not get into their room at all. Their key would not work and castle employees could not get the door open either. All of their luggage and personal belongings were in that room and they could not get to them. Management, who seemed to have little concern for their plight, put them up, sans luggage, in the cheapest motel available down the street. Completely unacceptable.

If you are looking for a high-class place with caring staff and excellent service, the Belhurst Castle is NOT it. Do not waste your money here.