I have been with Service America for about 12-13 y...

I have been with Service America for about 12-13 years.
We were snowflakes(coming rarely) until 3 years ago
Two years ago they started charging $50 for each service call. I started fixing pretty much everything myself rather than pay $50 copay.
The reason I kept them mostly for Air Conditioning and major emergencies which they used to come the next day (this is Florida).
My air conditioner fan stopped working therefore stopping my Air Conditioner altogether.
I called for service and gave them my credit card for the $50 but could not ome before Saturday afternoon between 1 & 6.
BUT for an additional $75 they have someone the next day.
I gave them an additional $75 as it was so hot.
The Air Conditioner was fixed in 20 minutes.
EXTORTION. They need to have more Air Conditioner repair people in season instead of giving me a story that for the additional $75 they schedule people for overtime.
I will NOT renew my contract in January.