Robin H

Review of Novotel London West

The staff was pretty unhelpful for the most part. ...

The staff was pretty unhelpful for the most part. The doors to the room heavy and often slammed, especially by housekeeping yet you can hear inside rooms as you walk down the hall. The bed uncomfortable. The towels and courtesy robe scratchy and well worn. The food unsavory and way overpriced. 3 pounds for a black coffee when Starbucks has it for 1 a block away - ridiculous. I would neither recommend nor stay here again.