Alexandra Terra

Review of Mercedes-Benz of Sacramento

Most horrible service from a shop ive ever had in ...

Most horrible service from a shop ive ever had in my life. Rating -10. i brought my clk320 because the check engine light was on. I was told a diagnostic was going to be ran on my car and i would receive a loaner until it was fixed. It was been a week and i have yet to receive the diagnostic or a loaner car. This dealership does not even know whats going on inside its own walls. I have been paying out of pocket for a rental and as a paying customer to this dealer i do not feel as if i should be treated this way. i was given an estimate of $1280.60 because the conductor plate needed to be replaced. This was replaced and i was told this did not fix the problem and that i needed a new transmission control unit and this was an additional $1300. i called and talked to the service manager and he told me that the original part the "conductor plate" was not even put into my car yet. So i was basically lied to and tried tricking me into paying $2600 for something they didnt even know was wrong. I called the corporate office already and the bbb to file all complaints. This is not how you treat customers and i would recommend no one ever take their car to get serviced here or buy a car from here because they will not take care of it. They will take advantage of you, keep you car for no reason and then talk to you like "so do you wanna just come pick up your car or what?".
dont ever go here period point blank.