I've called at least 15 times to try to reach a nu...

I've called at least 15 times to try to reach a nurse for an update on my mother in law and I either get hung up on, answered and then hung up on, or transferred to the wrong person. They had her waiting on a room for 17 hours by herself. The only update I have is when her phone had charge and she said she never wants to go back to this hospital again and I haven't reached her in 8 hours. Ridiculous!!!