Received promotional gift Afternoon Tea for two, w...

Received promotional gift Afternoon Tea for two, which was booked via MLP at Bella Italia in Manchester, as a unique choice as you get pieces of hot pizza slices instead of finger size sandwiches. Unfortunately the pizza reached our table though freshly made were cold. The Code given to us was rejected at till point and we had to pay with embarrassment.
However, when I raised the issue with MLP, the officer immediately raised a dissatisfaction complaint, which was dealt with proficiently and I was re-imbursed with the Cost of Tea for two with cheque and also sent another complimentary Booking Tea for two within 7 days..