If I could give the zero stars I would. You have t...

If I could give the zero stars I would. You have to send in a letter to cancel your plan so I called in, they put a stop payment for one month and sent me the letter. So I sent it back in and then two months later got charged 2 months of payment. So I call back in and first they have the wrong email address on file, how the heck does that happen especially when you've already sent me documents. Second the response i get to all my Christmas money being taken from my account is "oh you can put a stop payment at the bank." Excuse me? I shouldn't have to do a thing!!!! You sent me a letter, I sent it back. It's no longer my issue if you "don't receive it" i haven't used their services in months, I called in two months ago and I sent a letter in 3 weeks ago! And then they still took two months of payments out at once! Never would I recommend this company to anyone!