Diane R

Review of Hobby Lobby Corporate Offices

SORRY...THIS IS A RANT...YOU VE BEEN WARNED!

SORRY...THIS IS A RANT...YOU VE BEEN WARNED!

I normally love Hobby Lobby, but today...not so much!!
In September, I bought lights for a Fall scene & they quit working. I didn t return them until I was ready to take my fall decorations down. I took them to the Maryville TN Hobby Lobby on Friday & the cashier couldn t find where I had purchased them with my credit card & I couldn t find my receipt, which is very unlike me. Anyway, they said they could only give me the lowest price marked, which was 90% off. As much as I hated to accept this amount (because I know I paid more) I said better to get something, than nothing, since they don t work .
Today, I found my receipt & took it over there to find out 1) why they couldn t find the transaction since I had indeed used my card & 2) to see if they would give me the additional money. The (same) cashier told me she didn t find the merchandise on the register because she was looking for 50% off (I originally purchased @ 40% off). Huh?? So they can only find a transaction if you know how much you paid for it?? She called the front-end manager, who then called the store manager on duty (Mike). He said he was sorry, but he couldn t do anything because they had already given a refund using my driver s license for a no receipt return. I expressed my frustration to the cashier & front-end manager & told them I could not believe Mike was willing to have an upset customer over $11, but that s ok & to tell him if he can live with it, I can live without it . I hate to be rude but that receipt alone was $78, not to mention how many times I ve been there since. I guess Michael s will get my business, even though they don t have near the items available.