Checked in a little while ago and immediately went...

Checked in a little while ago and immediately went back to registration to check out. The beds are very old and uncomfortable with spring pressing against your body. The pillows were very worn as well. They're clumpy and lumpy as feather pillow get when they need to be replaced. The bedding is not cotton, its polyester, which is horrible to sleep on. There is actually holes in our linens, they are so old and worn (and blood stains, so welcoming!). The down blanket is paper thin for years and years of use. Plus a 4 star hotel shouldn't have any of these issues. They took us to 3 rooms and this was the best bed. Ricky was very accommodating and tried to fix the situation for us. He even upgraded our room, which should have resolved the issue but didnt. It's just old, real old. So in our new room, I've been sitting here on the bed relaxing for about 30mins. Its SO UNCOMFORTABLE! I would check out if my husband wasnt asleep (combat veteran who can sleep in the dirt). This IS NOT a 4 star hotel and you wont get a good night sleep. I cant believe this is what they believe a resort experience is. I'd rather sleep in my rental car at this point. I'm so unhappy and will never come back, and I'll be here quite a bit over the next several months. I stay at resorts quite often and only once have I had a similar experience, but they were completly sold out over Valentine's day weekend and had no flexibility to resolve the issue. Additionally I intend to contact their corporate office. They could buy a new mattress with what I'm paying for 1 night here (with a military discount). I'm afraid to pull back the blankets as they're probably bed bugs on these old mattresses. Shame on you Scottsdale Plaza.