Keith Lilja

Review of Fox Home Center

This has to be one of the worst purchasing experie...

This has to be one of the worst purchasing experiences of my life!!! I ordered two entry doors in Oct 2011 and both doors came back with flaws and defects.I had to fight tooth and nail with Fox Lumber to resolve this issue.First the windows were supposed to have a privacy rating of 6.They came back with a 0.The wood work was all damaged and flawed.They have no conern for what the customer paid for,they just want the money and push their product out the door.Even the second time the doors came back from the factory with defects and they felt it was okay.I asked them if they bought a new car and it had scratches if they would take it,of course they said no.This was the same difference.When my installers came to install the door it was the wrong size.I come to find out they wrote the ticket up wrong and I didn't catch it.Okay,I am not a contractor and just a regular homeowner trying to do a home repair.I was a fool by trusting Fox Lumber to care for their customer,but they do not!!! They told me I was stuck with the door and to just deal with it.They would rather make a few bucks and lose thousands,these people are the real fools.If you buy here there is NO GUARANTEE ON THEIR PRODUCTS,SHOP AT YOUR OWN RISK!!!