Most inefficient place to call. Repeatedly reroute...

Most inefficient place to call. Repeatedly rerouted to operator who is not available and for personal who claims they are not from TRCL. I received a massage stating my imi no not recognised which I brought in 2007 however it seems I have to physically go from dambulla hospital where I m working right now to TRCL to find answers. So much for technologically most advanced place.
Over to you minister and president