We bought a truck approximately a year ago, and we...

We bought a truck approximately a year ago, and we went to a independent repair shop for routine maintenance and found out that it was in a wreck prior to our purchase. When we purchased the vehicle, all reports were clean, this was somehow overlooked. I immediately called the CarMax we purchased the vehicle from, and they urged me to bring it in asap. So my wife and I went the next day, and spoke to a manager. The first manager was not very responsive after they looked at the truck and indeed did see that it was hit and repaired. We were assigned a nice sales lady named Shama and she was kind and compassionate in trying to help us. The first manager seemed to disappear and not have a care in the world, but Shama directed us to another manager named Roosevelt. The two of them helped smooth over relations and gave us an acceptable offer on our current car and found us an alternative vehicle. Safety was our first concern, and the new vehicle was comparable. They made it so no money was lost. Ultimately, after a rough beginning, these two individuals really saved the day. Everybody makes mistakes, its how you take you take care of them is what matters. These two individuals really helped our family, and I would return as a customer just because of their actions. The biggest lesson learned is that these car check services are not reliable and 100%, theres a lot of ways information can not be reported.