We are silver elite reward members and would never...

We are silver elite reward members and would never stay here again. We paid for an upgraded room and the bathroom sink was full of hair. In the middle of Covid, what else wasn t cleaned? There was also animal poop on the lanai. We were moved to an upgraded room (despite already having paid for an upgrade) and there was hair in that sink as well. The sinks are recessed under granite, and the rim is clearly not being cleaned under. At dinner, we were seated by friendly staff and brought water right way. We then waited over 30 minutes for anyone to approach our table and that was only after we alerted other staff. The entree salad was small and the lettuce was browning. Never were we asked how our food was. The Oceanside Manta Ray bar is closed with no timeline for reopening, leaving one restaurant in the middle of the hotel open, with no bar seating and no ocean view. There is a stain on the carpet in our room and overall, the rooms need a deep cleaning and renovations. (The light switches were full of dust and grime) The pool closes at 10:00 and there was still someone out there singing and playing guitar at 10:30, disturbing all rooms facing the pool. There is no screen on the lanai door, so you have to choose between keeping critters out and having an ocean breeze. We stayed at another resort just two months ago, and for the price, you can find much better on the island.