I have been trying to get ahold of someone about c...

I have been trying to get ahold of someone about charges I have received from Terracina Apartments and have left voicemails and have not received a call back. I have been charged upon move out for carpet replacement due to pet stains from the previous tenants before us. Upon move in to my apartment it was covered in pet fur and pee, they had to come in and have the apartments carpets professionally cleaned after we had all of our stuff moved in, it was a huge hassle! It should have been cleaned prior! Also the dog had chewed up part of the carpet by the kitchen and also the along the kitchen cabinets. Well after they cleaned the carpets you could still smell the cat pee in the hallway of the apartment and they did nothing about it! Now fast forward 15 months later and we have moved out. They have sent us a bill to pay for new carpets due to that cat pee in the hallway and the spot where the dog chewed it up. We DID NOT have pets in the apartment! They re trying to charge us for the previous tenants pet damage.