I made an appointment for a tour visit last week, ...

I made an appointment for a tour visit last week, and I even called ahead and spoke with the salesperson David to confirm my visit while I was on the way. I was assured that he will be able to give me the tour. I even asked to reschedule if he was busy, but when I received the assurance of his availability, I drove to the appointment.

When I arrived, the front desk called David, and I waited 20 minutes, yet he did not show up. I was told he is touring with someone else. I asked for a different person to give me the tour since David is busy but the front desk staff was unhelpful and indifferent. I guess he was the only one that day, but maybe the front desk did not know. Their problem solving skills are not impressive!

Of note, David knew how busy my schedule is, and how difficult it was for me to find the time to visit the facility based on previous conversations with him.

I left the facility without being seen. What a waste of time!