Cons: Most of the staff appeared very put out to d...

Cons: Most of the staff appeared very put out to do their jobs. The staff who assisted with booking tours did not appear very prepared which resulted in confusion and frustration at the start of the excursions we booked. It would have been nice to be informed of what offerings were available at the various buffets prior to reserving meals. We were also required to make reservations at most of the restaurants but they never appeared booked or busy. The room turnover process was also unnecessarily complicated: one staff member cleaned and removed towels, another staff member would deliver towels later, another staff member would deliver coffee etc. This caused multiple interruptions in our villa. One last thing is that a large portion of the menus and pricing was in USD while the rest was in EC, this causes a bunch of confusion when it came time to settle the bill. They should really just use one or the other.

Pros: The scenery was amazing. We enjoyed eating at Embers daily and found that their food was the best in variety and price. The drinks were also great, highly recommend the 14x61. In general the food at all the restaurants was fantastic if a little pricey. The villas were spacious and appeared to be well maintained. The shuttle service was always prompt. The front desk staff was always helpful and pleasant. The resort was complete and we didn't find a need to leave it for shopping or dining. The beach was nice and spacious with plenty to do for both children and adults. Overall we had a great experience.