John Carpenter

Review of Ambridge Historic District EDC

Left in the Cold for Christmas Dinner

Left in the Cold for Christmas Dinner

In October, my wife, a 17 year teacher, made reservations for the Dec. 6th, 2017 Christmas Dinner at Old Economy.

Since then, our two daughters (9 & 13yrs old) and my wife have been excited to go to this dinner and enjoy the festivities.

Only to be informed that somehow, they did not process our reservation. They offered to make room for my wife and I, but not our girls. Somehow, during the discussion with Jason, who runs it, the blame has been placed back on us...??? Five hours before the dinner?????

What a shame that a good, multi-year membership has been tarred by this kind of terrible customer/member service.

I received a call back from Michael, who was far more professional in his approach, however he did not make any offer to correct the situation either.

It should be noted that I moved other people's schedules today to accommodate us attending this evening.

Truly a great example how customer/member service can mar a relationship in spite of the great facility.