My experience started out good. I like Dr. Baselli...

My experience started out good. I like Dr. Baselli and he tested me to see if I was good candidate for the Urolift procedure. I was and we planned on going to the next step, but before I left one of the office staff said my insurance wont cover procedure and the Dr.wants to discuss other options. I wasn't looking for another option so I called back in a couple weeks and talked with Dawn Noonan, office manager.
She set up a three-way conversation for her , myself and the insurance which we did have but as the talk progressed I realized it wasn't Insurance not payng, they just won't pay what the doctors want, The insurance provider kept telling Dawn that if you refer to the contract between the two it tells you what they will pay. So at one time the doctor's office agreed to this contract but now they don't want to take the money that is offered to them. Dawn said it could take a week to get answers from the insurance company.
I have tried to get in contact with Dawn twice and left messages to ask her about the situation and what is going on, but she has not returned any of my phone calls so I'm very disappointed in the way things have progressed.
This has been 3 months after the 3 way conversation.