Brijesh Kholay

Review of Audi Plano

I have owned Audi A4 for 12 years and got it servi...

I have owned Audi A4 for 12 years and got it serviced at Boardwalk Audi and the same advisors provided great service. Every time they suggested a big repair I got a second opinion and it matched and I started trusting them.Then the mgmt changed I believe. In 2013 they suggested I sell my A4 for a new Audi and they will give Audi Loyalty discount. They suggested I go and sell it with Carmax for better price. I did that and came back the next week to buy a Q5 and guess what ?? They told me I can not get Audi Loyalty discount anymore since I don't own an Audi any longer.
Another incident on my Q5 service ...
I took my car for service last december ( Dec 2015 ) . They performed service and told me my brakes were OK. Around April 2016 my Q5 started giving brake noise. I took my Q5 for state inspection at Audi Plano and after getting it inspected they told me I need to replace all 4 brake pads for $1550 . I could not believe my brake pads were already gone. So I got my car back and checked with another Audi dealer for the price and I got the same $1500 quote but they mentioned that the odds of all 4 brakes needing replacement at the same time are very low. I did not want to drive far so I went back to Audi Plano mentally prepared to spend $1500 . I drove around 800 miles between those visits . Then I hear that since I did not replace the brakes when they suggested ( 800 miles back ) I need to replace my rotors as well and the total cost is now $2200. I realized something is very wrong and took my car back and drove to another Audi dealer . They looked at it for 90 minutes and came back and told me the brakes and rotors are both fine and they don't need replacement. In fact they told me the brake noise was related to recall on Q5 and fixed it for free . Now I am very disappointed with Audi Plano after being a loyal customer for 16 years. I feel they tried to cheat me and the worst part is that it was with the same advisor I worked with for last 16 years.