Worse experience of my four years as being a seaso...

Worse experience of my four years as being a season ticket holder. The staff at the HiPointe stand last night were rude. I spent a half and hour walking around the facility trying to locate the theme ticket pickup. This due to the Enterprise season ticket staff sending me all over. I am sure to a big corporation that my money is a drop in the bucket. Not sure if I will renew next year, why would I pay to be disrespected by the staff.