This is regarding the Southern Michigan branch.

This is regarding the Southern Michigan branch.
I love shopping at Ikea! However DO NOT USE THEIR MEASURING SERVICE!! Traemand is a terrible company.
1) They measured wrong. Who makes a 95 inch ceiling when the standard 8 feet is 96 inches?
2) I can measure a vent bulkhead confidently so why would it be 12.5 inches like they say and not the standard 12"?
3) When I went to the store they'd mixed me up with someone else and attached their floor plan to my account. There's a waste of an hour until we figured that out as it was eerily similar to mine.
4) The guy from Ikea said he'd email Traemand for a redo and they never got back to me so I had to track them down at which point I was ignored for several weeks then met with a weak apology. This was in the beginning of June 2021. I was told after many unanswered emails from Angela, a phone call to their main phone#, and a "VM full" message at Angela's extension that a refund was issued. It was not. Nothing hit my account. I called the main line today July 26 and was told that the refund was issued June 21 and it might take a few days to show (it's been almost 2 months...) and to look a little after that date. Um....yeah since I didn't have the date before this call I have been through my statements with a fine toothed comb and I don't see it.
In summation Traemand is a shady company who takes ZERO responsibility for their actions. You can see on BBB that they take no responsibility and shrug off the complaints and in a rare instance will resolve the issue after the bad review. They even went so far as to post in a response that they're waiting for BBB to catch up and fix the resolved review.
Your better off having your blind dog do the measurements or hire a handy man on your own.
I'm afraid they do the installs too and am considering hiring my own installer.
(I FINALLY got my refund)