Robert Welper

Review of Hot Topic, Inc.

My husband got dinged for a dispute that never hap...

My husband got dinged for a dispute that never happened and now they say that it can not be removed from my account, even though him and I have separate accounts, and I'm no longer able to shop on Hot Topic or Box Lunch websites. Been a valued customer with this company for years. Horrible customer service when it comes to trying to resolve an issue. Amy, the customer service supervisor, was unhelpful and lacked knowledge about anything that was going on. The staff was more helpful than she was.