I love White Oaks and we've been going for mini ge...

I love White Oaks and we've been going for mini getaways for years. Last year we were disappointed. The heater kept making loud noises and after a few hours they finally came and replaced it. The shower was one of those prefabbed ones that are really a 'dive'. Not sure whether they were in the middle of renovations. After complaining about those two things, they send me a voucher for a free night but it was very 'time restrained' and I was unable to use it within the small window of time that they allowed. I have a couple of days off at the end of Jan and would like to go again. I wonder if they'll give me some break if I try to use the voucher....
The spa is great!