Jack Napier

Review of Tru-Comfort, Inc.

I had contacted Tru-Comfort in June/July 2014 to h...

I had contacted Tru-Comfort in June/July 2014 to have my Goodman external heat pump serviced. The ongoing issue has been the air coming out of the vents has not been nearly cold enough to cool down the house let alone reach the thermostat to shut down the system when properly cooled. The first technician took the lazy way out & explained that the coils had to be straightened out & cleaned. Naively, I performed these steps. The 2nd technician said the coils were clean the way they were & wouldn't drastically change anything. He then had to schedule a 3rd technician to come out to replace a TXV valve on the inside unit. The technician replaced the valve & the system worked for the remainder of 2014. Now entering summer 2015 & the issue has come up again (the vents are not pushing out cold enough air). While contacting Tru-Comfort for further service, the secretary immediately wanted to charge me another $100 for a service fee that would be booked out another week (meanwhile, I had already shelled out $400+ to this company since last summer). The secretary explained that the service was under warranty but there would still be a charge because the technician that would come out (now a 4th technician) would "not know what the issue is." I explained the issue. They have all of this information documented from 2014 right? Apparently not. I have since cancelled my scheduled appointment & will be taking my business elsewhere. In addition to this company using lazy methods of diagnosing an HVAC system, there seems to be no empathy to fix the unit. And this is the company that A.) Installed it originally and B.) Replaced parts on it yet refuses to waive any further fees. Lastly, the company does not offer a 24/7 emergency service; there are no weekend appointments; there are no week night appointments; and all of the technicians are conveniently done with their work by 3pm everyday while the majority of people work during the day. Would not recommend this company to anyone.