Absolutely shocking customer service. Placed and ...

Absolutely shocking customer service. Placed and paid for an order and never received a confirmation email as expected. Repeatedly tried to call customer services to check the order but never got through to anyone. Tried twice to use the call back system but still no reply. Eventually tried option 1 and got through to the sales team (no problem with sales picking up calls) but informed by a call handler that he could not deal with my query. I told him about the problems with customer service not picking up and he actually called me a liar and said that customer services was working fine. Absolutely raging at being called a liar. He said he was not prepared to deal with my call and transferred me back to customer services where I have now been on hold for 40 minutes whilst I type this review. My order (if indeed I have one) is now 13 days old and I am none the wiser. Absolutely shocking customer service. 14 August 2020 11am.